Behavioral Health

Mercy Care

AHCCCS members, except for SOBRA Family Planning members, are eligible for comprehensive behavioral health services. The behavioral health benefit for members under Mercy Care coverage is provided through:

  • Mercy Care RBHA for members living in Maricopa County. Call Member Services at 1-800-564-5465 (TTY/TDD 711). Crisis line: 602-222-9444.
  • Cenpatico Integrated Care for members living in Pima County. Call their Customer Service line at 1-866-495-6738 (TTY/TDD 1-877-613-2076). Crisis line: 1-866-495-6735.

We want to make sure you have the behavioral health services you need. Here is a list of the covered behavioral health services.

  • Behavior management (personal care, family support/home care training, peer support)
  • Behavioral health case management services
  • Behavioral health nursing services
  • Emergency behavioral health care
  • Emergency and non-emergency transportation
  • Evaluation and assessment
  • Individual, group and family therapy and counseling
  • Inpatient hospital services
  • Non-hospital inpatient psychiatric facilities services (Level I residential treatment centers and sub-acute facilities)
  • Lab and radiology services for psychotropic medication regulation and diagnosis
  • Opioid agonist treatment
  • Partial care (supervised, therapeutic and medical day programs)
  • Psychological rehabilitation (living skills training, health promotion, supportive employment services)
  • Psychotropic medication
  • Psychotropic medication adjustment and monitoring
  • Respite care (with limitations)
  • Rural substance abuse transitional agency services
  • Screening
  • Home care training to home care client bottom of form

 How to get behavioral health services

Your PCP may be able to help you if you have depression, anxiety or attention deficit hyperactivity disorder (ADHD). PCPs may give you medicine, watch how the medicine is working and order different tests for your illness. If you would like your PCP to help if you feel you have depression, anxiety or ADHD, please call your PCP directly.

You can also get behavioral health services at your local Regional Behavioral Health Authority (RBHA). You do not need a referral from your PCP for behavioral health services.

If you would like behavioral health services through the RBHA, call your local RBHA directly to set up an appointment. You can find the phone number of the RBHA at the following link:

If you are having a crisis and think you might hurt yourself or someone else, please call 911.

If you are having a behavioral health emergency, you can also get help calling the RBHA crisis line:

  • Maricopa County: Toll-free 1-800-631-1314 or (TTY/TDD) 1-800-327-9254
  • Cochise/Graham/Greenlee Counties: Toll-free 1-866-495-6735
  • Pima County: 520-622-6000 or toll-free 1-800-796-6762

All members at Arizona State Hospital (AzSH) will be assigned a Maricopa Integrated Health Systems’ (MIHS) PCP. If a Mercy Care Plan member at the AzSH needs medical care that is not provided by AzSH, it will be provided by MIHS Clinics and/or Medical Center.

When a member is discharged from AzSH, our behavioral health coordinator will help to make sure that care continues without a break. This includes making sure that members who have diabetes get the same brand and model of glucometers and supplies they were trained to use while at AzSH.

When a member’s mental health status renders them unable or unwilling to manage their medical condition and the member has a skilled medical need, we will work with the member’s PCP to arrange ongoing medically necessary nursing services.

Mercy Care Long Term Care

All ALTCS members are eligible to receive behavioral health services through Mercy Care. Mercy Care is the Regional Behavioral Health Authority (RBHA) for behavioral health services in the ALTCS program. Therefore, any member currently enrolled in a RBHA, and approved for ALTCS services, must disenroll from their current RBHA provider. Then, Mercy Care Long Term Care will take over coordination of all behavioral health services.

We want to make sure you have the behavioral health services you need. Here is a list of the covered behavioral health services.

  • Behavior management (personal care, family support/home care training, peer support)
  • Behavioral health case management services (with limitations)
  • Behavioral health nursing services
  • Emergency behavioral health care
  • Emergency and non-emergency transportation
  • Evaluation and assessment
  • Individual, group and family therapy and counseling
  • Inpatient hospital services
  • Non-hospital inpatient psychiatric facilities services (Level I residential treatment centers and sub-acute facilities)
  • Lab and radiology services for psychotropic medication regulation and diagnosis
  • Opioid agonist treatment
  • Partial care (supervised, therapeutic and medical day programs)
  • Psychological rehabilitation (living skills training, health promotion, supportive employment services)
  • Psychotropic medication
  • Psychotropic medication adjustment and monitoring
  • Respite care (with limitations)
  • Rural substance abuse transitional agency services
  • Screening
  • Home Care Training to Home Care Client

How to get behavioral health services

You do not need a referral from your doctor for behavioral health services. Call your case manager to discuss your behavioral health need and he or she will assist you in getting services. If you need a ride to an appointment, call Member Services.

Sometimes things feel a little out of our control. If this happens, know that you are not alone. We are here.

If you are having a behavioral health emergency, please call the Mercy Care 24-Hour Crisis Line at 1-800-876-5835 for immediate help and intervention.

Coordination of care with family members and your PCP is very important. This helps us make sure you get the right services. Please talk to your family, PCP and behavioral health provider when you have anxiety, feel sad or need help.