Patient-Centered Medical Homes

Improving your health care coordination

For most people getting their health care needs or their family member’s needs taken care of can be hard to manage.  Mercy Care understands this, and is offering a model of care that might be right for you. This model of care is patient-centered medical homes (PCMH).

Mercy Care Plan’s network now includes primary care providers (PCP) who are part of patient-centered medical homes (PCMH). You will still receive your care in a doctor’s office, hospital or medical clinic. Health care services are delivered and coordinated by a team—your health care family.

Most importantly – you are the center of the health care family. You will be directly involved in the care planning and care coordination process.

When you choose a provider using the PCMH model, you are selecting a health care team recognized for treating you and your family member as a whole person, not just an illness or an injury.

Your health care information, including specialists, test results, emergency department visits, medicines and other services are reviewed by your medical home team members to ensure your health care needs are always met.

A plan is developed specific to your needs, and will be coordinated directly with you.

Services include (but are not limited to):

  • A care coordinator to schedule your visits, help you understand your test results,and answer any questions you have about your care.
  • Expanded office hours, including some weekend and evening appointments.
  • 24/7 medical assistance over the telephone.